Refund Policy

Eligibility

Refund requests may be considered for eligible orders submitted within 14 days of delivery, subject to product condition and applicable consumer law.

Request process

Send your order details and request reason to message@sproutskeleton.world. We may request additional information to verify order status.

Decision timeline

We review requests promptly and provide a decision within a reasonable period. Approved refunds are processed using the original payment channel where possible.

UK consumer framework

This policy is applied alongside your statutory rights under relevant UK legislation, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Exclusions

Requests may be declined where products were materially used beyond reasonable inspection, damaged by misuse, or where legal conditions are not met.

Contact

Support contact: message@sproutskeleton.world, +442070007900, The Taunton Center, 25 Taunton Pl, London NW1 6HB, United Kingdom.